Privacy policy

CONCIERGE24H is committed to preserving the confidentiality of information provided by its employees and collaborators, in compliance with current regulations and in particular with the French Data Protection Act (loi dite “Informatique et Libertés” n° 78-17 du 6 janvier 1978 modifiée) and European Regulation 2016/679 concerning the protection of personal data. The purpose of this Personal Data Protection Policy is to inform you of:

• The types of personal data we collect about you;
• How your personal data is processed;
• The terms and conditions of use of your personal data and your rights in this respect.

All operations on your personal data are carried out in compliance with the regulations in force and in particular Regulation No. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter the “RGPD”), and any applicable national data protection legislation. Without prejudice to the choices open to you hereunder and by Law, you acknowledge that you have read and accept this Policy. If you do not agree with these terms, you are free not to provide any personal data. You are nonetheless warned that the communication of certain personal data is a condition of access to the Services, and that in the absence of such communication certain functionalities may be impaired.

1. Définitions

The following terms, which begin with a capital letter, shall have the following meanings: ‘Personal data’ – any information relating to an identified or identifiable natural person, directly or indirectly, by reference to an identification number or to one or more factors specific to that person. ‘Processing of personal data’ – any operation or set of operations which is performed on data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adapting or altering, retrieving, consulting, using, disclosing by transmission, disseminating or otherwise making available, aligning or combining, restricting, erasing or destroying.

“Controller” – CONCIERGE24H, which collects and processes personal data. “Recipients” – the natural or legal person, public authority, department or any other body that receives communication of personal data, whether or not it is a third party. “Subcontractor” – the natural or legal person, public authority, department or other body that processes personal data on behalf of the Data Controller. “Authorized Third Party” – the natural or legal person, public authority, service or organization, placed under the direct authority of the Data Controller or Subcontractor, that is authorized to process personal data. “Site” – refers to the CONCIERGE24H website, https://concierge24h.com/.

2. Who is responsible for processing my personal data?

The data controller is CONCIERGE24H, registered under number 849 545 728 000 16, with registered office at 131 Mnt Jacques Balmat, 74400 Chamonix-Mont-Blanc – FRANCE, represented by Natalia SIWEK.

3. On what legal basis do you use my personal data?

The processing of your personal data is based, as the case may be:

• on your consent;
• on the performance of a contract or a pre-contractual measure;
• on the legitimate interest pursued by CONCIERGE24H.

4. For what purposes do you process my data?

CONCIERGE24H collects and processes your personal data for some or all of the following purposes: As part of the operation of the Site:

• The management of requests made via the contact form;
• The management of requests concerning our commercial offers;
• The management of applications for our job and internship offers;
• The preparation of statistics relating to site traffic.

5. What categories of personal data do you process?

CONCIERGE24H collects data about you as part of the provision of its Services and the operation of the Site. Prior to data collection, you will be informed whether the personal data requested is mandatory or optional. Data marked with an asterisk on a registration or collection form is mandatory. Failure to provide such data will make it impossible for the person concerned to access and use the Services, or to comply with a request linked to a form. Other data are optional and failure to provide them will not affect the delivery of promised services or responses to requests for information, although it may limit their relevance. On the https://concierge24h.com/fr website, CONCIERGE24H may collect the following data from you:

• Identity data: title, surname, first name, e-mail address, telephone number, postal address;
• Personal data: CV, cover letter;
• Contact data: subject/object of request, response, follow-up to request, company name;
• Connection data: pages consulted by the user, date and time of consultation, geographical location, source of connection (social networks, search engine, partner site, directory).

6. How and for how long will my personal data be kept?

CONCIERGE24H will keep your personal data in a secure environment for as long as is necessary to fulfill the purposes for which it was collected or for the maximum retention period provided for by the legislation applicable in France, unless you request the deletion or cessation of use of your data before the expiry of these periods, for a legitimate reason not contrary to a legal obligation.

7. Who can access my data?

Personal data collected by CONCIERGE24H is intended for any other department authorized to access it in the performance of its duties. The case of personal data subcontractors: In the event that CONCIERGE24H entrusts data processing activities to subcontractors, in particular software publishers, it will only use subcontractors who present sufficient guarantees as to the implementation of appropriate technical and organizational measures so that the processing meets the reliability and security requirements demanded by the applicable regulations and guarantees the protection of the rights of individuals. The case of “Authorized Third Parties”: CONCIERGE24H reserves the right to transmit your personal data in order to meet its legal obligations, and in particular if it is obliged to do so by judicial requisition.

In accordance with the regulations in force, your personal data may be transmitted to bodies, auxiliaries of justice and ministerial officers authorized by a legislative or regulatory provision, within the framework of a particular mission or the exercise of a right of communication. When CONCIERGE24H is confronted with a request for communication from a third party based on a text, CONCIERGE24H ensures that the advanced provision is in force, and that it effectively provides for a right of communication for the benefit of the requestor. CONCIERGE24H will ensure that it only transmits the data specified in the text or, if the text is imprecise, only the data it considers strictly necessary to achieve the desired aim. Data will be communicated in such a way as to ensure its security, adapting the measures adopted to the nature of the data and the risks involved.

8. How do you secure personal data?

CONCIERGE24H implements all appropriate technical and organizational measures to guarantee the confidentiality of personal data collected and processed and a level of security appropriate to the risk. CONCIERGE24H uses the services of an external data protection officer.

9. How can I exercise my rights and who should I contact?

In accordance with Regulation (EU) 2016/679 on the protection of personal data, you have the following rights to your data: right of access, right of rectification, right to erasure (right to be forgotten), right of opposition, right to limitation of processing, right to portability. You can also define directives concerning the conservation, deletion and communication of your personal data after your death. Please specify the purpose of your request and the right(s) you wish to exercise. If there is reasonable doubt about your identity, you may be asked to provide valid proof of identity. If, after contacting us, you feel that your rights with regard to your personal data have not been respected, you may submit a complaint to the CNIL or the supervisory authority in your place of residence.

10. Transfer of data outside the European Union

CONCIERGE24H does not transfer data outside the European Union. In all cases, CONCIERGE24H undertakes not to transfer personal data to a country outside the European Union without taking all appropriate safeguards.

11. Modification of this Data Protection Policy

In the event of modification of this Policy by CONCIERGE24H or if required by law, it will be published on our Site and will be effective as soon as it is published. Consequently, we invite you to refer to it each time you visit our Site in order to be aware of the latest version, which is permanently available on our Site.

12. Website Cookies Policy

Cookies are data stored on a user’s terminal equipment and used by the site to send information to the user’s browser. They enable information to be sent back to the site of origin (for example, a session identifier, language choice or date). For the duration of the cookie’s validity, cookies enable status information to be stored when a browser accesses different pages on a website, or when the browser returns to the website at a later date. Only the sender of a cookie can read or modify the information it contains. The site may use several types of cookies:

You can choose whether or not to authorize the deposit of cookies used by our site and not essential to its operation. They will only be deposited if you agree to their use. To configure or modify your choice at any time, you can use our cookie management tool.

You can also set your browser to accept or reject cookies on a case-by-case basis, prior to their installation. You can also regularly delete cookies from your terminal via your browser.

To manage cookies and your choices, the configuration of each browser is different. This is described in your browser’s help menu, which will tell you how to modify your cookie preferences.

Please note, however, that if you set your browser to refuse cookies, certain functions, pages and areas of the site may not be accessible, for which we cannot be held responsible.

We would also like to draw your attention to the fact that when you oppose the installation or use of a cookie, a refusal cookie is installed on your terminal equipment. If you delete this refusal cookie, it will no longer be possible to identify you as having refused the use of cookies.

Similarly, when you consent to the installation of cookies, a consent cookie is installed. Consent or refusal cookies must remain on your terminal equipment.